Privacy Policy
Effective date: November 9, 2026
This policy explains what information AVEX Masonry (“we” or “us”) collects when you visit avexmasonry.com, how we use it, and the choices you have. If you have questions, email sales@avexmasonry.com or call (860) 837-0909.
Information you give us
When you fill out our contact form, chat with us, or book a meeting, we collect what you choose to share, such as your name, phone number, email address, town, the type of project, your timeline, and any notes or messages. If you chat with our website assistant, we save the conversation (your messages and the assistant's replies) for up to 12 months so our team can read it, follow up on your project and improve the service. Only the AVEX team can see saved chats.
We use this information to answer your questions, schedule your free estimate, prepare your proposal and do the work you hire us for. We may call, text or email you about the project you asked about.
Information collected automatically
Like most websites, ours automatically collects some information about your visit: the pages you view, how long you stay, the page or ad that brought you here, your general location (city or region), and your type of device and browser. When you send us a form or chat message, a short summary of your visit (for example, the page you started on and how you found us) is attached so we know how people find us.
We use this to understand which pages are helpful, fix problems, and improve the website and our advertising.
Services we use
We rely on a few trusted companies to run the website. They receive only the information needed for their part of the job:
- Google Analytics uses cookies to measure traffic and how visitors use the site. Learn how Google uses data at policies.google.com/technologies/partner-sites. You can opt out with the Google Analytics opt-out add-on.
- Microsoft Clarity records how visitors interact with the site (clicks, scrolling and mouse movement) through heatmaps and session replays, using first- and third-party cookies, so we can make the site easier to use. What you type into our forms and chat is hidden from these recordings. See the Microsoft Privacy Statement.
- Cloudflare hosts the website, keeps it fast and secure, and provides privacy-friendly visit counts that do not use cookies.
- Web3Forms delivers your form and chat details to our email inbox.
- Anthropic powers our website chat assistant; your chat messages are sent to it to generate replies.
- Calendly handles online booking when you schedule a meeting.
- Google Maps and Esri display the maps on our site.
- Regions Bank (EnerBank) handles financing applications. If you apply, you do so on their website under their own privacy policy.
What we don't do
We do not sell your personal information, and we do not share it with other companies for their own marketing.
Your choices
- You can block or delete cookies in your browser settings. The website will still work.
- You can ask us what information we have about you, ask us to correct it, or ask us to delete it, by emailing sales@avexmasonry.com.
- If you no longer want calls, texts or emails from us, just tell us (or reply STOP to a text) and we will stop.
How long we keep information
We keep project and contact information for as long as needed to serve you, honor any warranty or service request, and meet our legal and tax obligations. Website analytics data is kept according to the settings of the services above.
Security
The website uses encrypted connections (HTTPS), and we limit access to your information to the people who need it to serve you. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.
Children
This website is meant for adults planning home projects. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date above.
Contact us
AVEX Masonry
15 N Main St #100, West Hartford, CT 06107
(860) 837-0909 · sales@avexmasonry.com